The ootouch world

Frequently asked questions

The material, installation, care, warranties. Short answers, with figures where possible, and no promise we couldn't keep.

Bamboo Technical characteristics Installation Care Warranties Buying and getting advice

Bamboo

The material, its origin and its environmental footprint.

Technical characteristics

Hardness, stability, and how the material behaves.

Installation

Substrates, acclimatisation, wet rooms and underfloor heating.

Care

Everyday routines and annual upkeep.

Warranties

What we cover, and under what conditions.

Buying and getting advice

Samples, quotes and support.

Can't find your question?

An approved retailer will answer you, project in hand.

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Frequently asked questions

Bamboo

Which bamboo variety do you use?

Where does ootouch bamboo come from?

Is bamboo really eco-friendly?

Doesn't shipping from Asia cancel out that benefit?

Technical characteristics

Is bamboo harder than wood?

What is its tensile strength?

Is bamboo stable?

What are composite decking boards made of?

Installation

Can bamboo flooring be installed in a bathroom?

Is bamboo compatible with underfloor heating?

Does the flooring need to acclimatise?

What are the requirements for the screed?

Will there be colour differences between the boards?

Care

How do you care for an oiled floor?

What about a varnished floor?

What should a bamboo floor be protected from?

My solid bamboo decking is turning grey. Is that normal?

Warranties

What is the warranty on flooring?

And on decking?

Under what conditions do these warranties apply?

Buying and getting advice

Where can I buy ootouch products?

Can I see and touch the products before choosing?

Are the listed prices final?

An approved retailer will answer you, project in hand.