Data controller
ootouch s.a., Avenue du Commerce 33, 1420 Braine-l’Alleud, Belgium, VAT BE 0871.374.556, is responsible for the processing described in this policy. For questions or requests about your data: info@ootouch.be or +32 (0)2 384 58 77.
Our commitment
We process only relevant and necessary data for specified, explicit and legitimate purposes. We safeguard its accuracy, integrity and confidentiality and retain it only for a proportionate period.
We apply appropriate technical and organisational measures and assess any new processing that may affect people’s rights and freedoms.
Data we process
- Contact details and information submitted through contact, partnership, project, quotation or retailer application forms.
- Information required to prepare an estimate or quotation and the reference of the generated document.
- Technical browsing and consent data, such as device type, pages viewed, IP address and choices stored by Axeptio, depending on your consent.
- Language preferences and project selections stored locally in your browser to maintain continuity as you browse.
Purposes and legal bases
- Responding to requests and preparing quotations: pre-contractual measures or our legitimate interest in commercial follow-up.
- Handling professional and partnership enquiries: pre-contractual measures and legitimate interest.
- Maintaining website security, availability and operation: legitimate interest and legal obligations.
- Measuring audiences and improving the website through Google Tag Manager and authorised services: your consent where required.
- Meeting accounting, tax and legal obligations: legal obligation.
Cookies and similar technologies
Axeptio collects and stores your consent choices. Non-essential trackers are activated only according to the choices you make in that window. You can change or withdraw consent at any time through the Axeptio module available on the website.
The website also uses browser local storage to remember your language, current project and certain interface choices. This information supports requested functionality and remains on your device until deleted by you or the website.
Recipients and service providers
Data is accessible only to authorised people at ootouch s.a. and providers required to operate the website, including Lovable for infrastructure and application services, Axeptio for consent management, and Google for authorised measurement tools. They act within their assigned tasks and contractual obligations.
Where a provider processes data outside the European Economic Area, ootouch s.a. ensures that a recognised safeguard is in place, such as an adequacy decision or standard contractual clauses.
Retention
Requests are retained for the time needed to handle them and follow up the relationship, then archived or deleted according to applicable legal periods. Data subject to accounting or legal requirements is retained for the period required by law. Tracker durations are shown in the Axeptio module.
Your rights
You may request access, correction, deletion, restriction of processing or portability, or object to processing. You may withdraw consent at any time without affecting the lawfulness of earlier processing.
- Email info@ootouch.be and state the purpose of your request. Proof of identity may be requested where there is reasonable doubt.
- You may lodge a complaint with the Belgian Data Protection Authority: dataprotectionauthority.be.
Security and policy changes
We take appropriate measures to prevent loss, unauthorised access, alteration or disclosure. If a breach creates a risk, we act and notify affected people or authorities as required by law.
This policy may be updated to reflect changes to the website, our practices or the law. The date of the current version appears at the top of this page.